Privacy Policy

At EmbroideredPatches.us, we care about your privacy and keep it as our top priority. We are committed to protecting the personal information you share with us and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines the practices we follow in handling your information, the choices you have, and your rights under the applicable laws. Please read the document carefully to understand how we manage your data. Proceed to visit our site or place an order only if you agree with every clause mentioned in this document.

We collect only the information that is necessary to provide you with the best possible service. We gather various types of information depending on how you interact with our website and services, ensuring that our data collection practices are transparent and aligned with your expectations. Here's a more detailed overview of the types of information we collect:

• •Personal Identification Information: When you place an order or contact us through our website, we may collect personal details such as your full name, email address, phone number, and physical mailing address. This information allows us to communicate with you effectively, process your orders, and deliver products to your specified location. We may also request additional information to personalize your experience or provide better service, such as your preferred contact method or specific customization preferences for your patches.
• •Payment Information: We collect payment information to process transactions for the products and services you purchase. This includes your credit card number, expiration date, billing address, and security code. To protect your financial information, we use secure payment processing services that comply with industry standards for data protection and encryption. We do not store your full credit card details on our servers after the transaction is completed.
• •Order and Transaction Details: We collect detailed information about the products you order, including the type, quantity, and customization options. This data helps us fulfill your order accurately and provides us with insights into customer preferences, which we use to improve our product offerings. Additionally, we may retain records of your transactions for accounting, legal, and business analysis purposes.
• •Technical and Usage Data: As you interact with our website, we may automatically collect technical information about your device, browser, and internet connection, such as your IP address, browser type, operating system, and device model. We also collect data about your usage patterns, including the pages you visit, the time spent on our site, and the links you click. This information helps us understand how users navigate our site, identify areas for improvement, and enhance the overall user experience. We may use third-party analytics tools to gather and analyze this data.

We ensure that all collected data is handled with the utmost care and confidentiality, and we only retain it for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you have any questions about the types of information we collect, please feel free to contact us.

The information we collect is used thoughtfully and purposefully to enhance your experience with our products and services. We understand the importance of your privacy and are committed to using your data in a manner that respects your rights and preferences. Here's a more detailed explanation of how we use your information:

• •Order Fulfillment and Customer Support: The primary use of the information we collect is to process and fulfill your orders. This includes verifying your identity, processing your payment, and ensuring the accurate production and delivery of your custom patches. If you reach out to us with inquiries or issues, we use your contact information and order history to provide efficient and personalized customer support. Our goal is to resolve your concerns promptly and ensure a smooth purchasing experience.
• •Personalization and Recommendations: We utilize the data you provide to personalize your experience on our website. For example, we might use your browsing history and previous orders to suggest products that align with your interests. This level of personalization helps us provide relevant content and recommendations that enhance your shopping experience. Additionally, by understanding your preferences, we can tailor our marketing communications to offer promotions and updates that are most likely to interest you.
• •Marketing and Promotions: With your consent, we may use your email address and other contact information to send you newsletters, promotional offers, and updates about our products and services. These communications are designed to keep you informed about the latest trends, new arrivals, and special discounts that may be of interest to you. You have the option to unsubscribe from these communications at any time.
• •Legal Compliance: In certain situations, we may be required to use your information to comply with legal obligations or respond to lawful requests from government authorities. This includes maintaining accurate records of transactions, adhering to tax regulations, and cooperating with law enforcement investigations when necessary.

We do not sell, rent, or trade your data to third parties for marketing purposes. However, there are specific instances where we may need to share your information with trusted partners to provide you with the best possible service. Here's an expanded overview of how and why we share your information:

• •Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and customer service platforms. These partners are carefully selected for their expertise and reliability, and they are only granted access to the information necessary to perform their specific functions. For example, when you place an order, we share your shipping address with our logistics partners to ensure your custom patches are delivered promptly. Similarly, our payment processors handle your financial information securely to complete transactions.
• •Business Operations: To improve our business operations and customer service, we may share aggregated and anonymized data with third-party analytics providers. This data does not identify individual users but helps us understand overall trends and patterns, enabling us to make informed decisions about product development, marketing strategies, and website enhancements. These analytics partners are contractually obligated to use the data solely for the purposes outlined in our agreements.
• •Legal Requirements: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or legal process. Additionally, we may share your data with government authorities or law enforcement agencies if we believe such disclosure is necessary to protect our rights, enforce our terms of service, or prevent fraud or other illegal activities. We take these actions only when legally obligated and ensure that any disclosure is in compliance with applicable laws and regulations.
• •User-Generated Content: If you choose to submit reviews, comments, or other content on our website or social media channels, please be aware that this information may be publicly accessible. We recommend that you avoid sharing sensitive personal information in these forums, as we cannot control how others may use or share publicly available content.

We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and gather valuable insights into how our website is used. These technologies are an essential part of how we deliver our services and improve our website's functionality. Here's an in-depth look at the cookies and tracking technologies we employ:

• •Essential Cookies: These cookies are necessary for the operation of our website. They enable basic functions like page navigation, secure access to certain areas, and the ability to place orders. Without these cookies, some parts of our website may not function correctly, making it difficult for you to use our services.
• •Performance and Analytics Cookies: We use these cookies to collect information about how visitors interact with our website. This includes data on the most visited pages, the time spent on each page, and any error messages encountered. By analyzing this data, we can identify areas for improvement and optimize our site's performance. We may use third-party analytics tools, such as Google Analytics, to assist in this process.
• •Functional Cookies: Functional cookies enable enhanced functionality and personalization, such as remembering your preferences, login details, or previously viewed products. These cookies ensure that your experience on our website is smooth and tailored to your needs.

• •Cookie Preferences: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being used. Keep in mind that disabling certain cookies may limit your ability to use some features of our website.
• •Opting Out: If you prefer not to have your data collected by cookies for analytics or advertising purposes, you can opt-out by adjusting your browser settings or using tools provided by third-party services. For example, Google Analytics offers an opt-out browser add-on that prevents data from being used by their analytics services.

You have certain rights regarding your personal information, including:

• •Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• •Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions in each email or by contacting us directly.
• •Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

We take the security of your personal information seriously. We use a variety of security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

At EmbroideredPatches.us, we offer a variety of secure payment methods to ensure that your transactions are processed safely and efficiently. We work with reputable third-party payment processors, such as credit card companies and PayPal, to handle your payment information. These payment gateways are compliant with industry standards for data protection and encryption, ensuring that your sensitive financial data is kept secure during the transaction process. Please note that while we collect basic payment details to process your order, we do not store your complete credit card information on our servers. Any sensitive data you provide during the payment process is directly handled by our payment processors, who are responsible for safeguarding your information and ensuring it is not misused.

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete it as soon as possible. If you believe that we may have collected information from a child, please contact us immediately.

Although EmbroideredPatches.us primarily operates within the United States, we are committed to respecting the privacy rights of our international customers, including those in the European Union (EU). Under the General Data Protection Regulation (GDPR), EU residents have specific rights regarding their personal data, including the right to access, correct, delete, or restrict the processing of their information. If you are an EU resident, you may exercise these rights by contacting us.

If you are a resident of California, you are entitled to specific privacy rights under the California Consumer Privacy Act (CCPA). These rights include the ability to request access to the personal information we have collected about you, request deletion of your data, and opt out of the sale of your personal information. EmbroideredPatches.us is committed to honoring these rights and ensuring that your personal information is protected.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.